Refund Policy


Buffalo Niagara Heritage Village will refund any non-redeemed admission, for any reason. Refunds will be made to the original method of payment.



BNHV urges any visitors who may be feeling ill to stay home and plan their trip for another day. Visitors who wish to reschedule their tickets may call (716) 689-1440, or email


Programs and Workshops

Any attendee unable to attend the program or workshop should call (716) 689-1440 or email by 5 PM the day before the program or workshop for a full refund. 



Event attendees who are unable to come to the event must call (716) 689-1440 or email by 5 PM the day prior to the event for a full refund. No refunds will be made after the event for those unable to attend. In the event BNHV cancels an event, all event attendees will receive a full refund.